FAQ

How Do I Place An Order?

 

We’re happy to help! Call our Customer Care at 704-604-7100 Monday – Friday 9am-9pm EST, Saturday & Sunday 11am-4pm EST, or email to ruth@cecilandfinch.com.

 

 

Payment and Shipping

 

We can ship to virtually any address in the USA.  When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping option you choose, shipping date estimates may appear on the shipping quotes page. We ship to 50 US States via either USPS OR UPS.

​Secure Ordering & Payment Options

 

As we are upgrading our website, please call 704-604-7100 to make any purchases.

Returns & Refunds

 

Change of heart?  Change of mind?  We hope to have one of the easiest and simplest return policies possible.  We are happy to refund merchandise that is unused and accompanied by a receipt at anytime within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Questions? Email us at ruth@cecilandfinch.com.
 

Privacy Policy

 

As a customer of CECIL+FINCH, your trust is our most important asset. This Privacy Policy describes the types of information we collect from you, how we use, share and protect this information, and what choices you have with respect to this information. This Privacy Policy applies to the personal information we collect from you when you visit our Site, sign up to receive the latest deals, news and information from us, place an order or make a purchase at our Site, or otherwise register your email address with us.